Privacy Policy

Introduction

Welcome to https://pcp-car-finance-claim.dreamdwellings.net (hereafter referred to as “the Company,” “we,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from users visiting our website and interacting with our services. By using our platform, you consent to the terms described in this policy.

Scope

This privacy notice applies across all aspects of our online presence, including but not limited to:

Our official website at https://pcp-car-finance-claim.dreamdwellings.net.
Any mobile applications or software we offer.
Services and products provided through our platform.
Interactions between users and our team via emails, calls, or text messages.

Please note that this policy does not cover third-party platforms or services linked to ours but operated independently, each with its own privacy policies. We encourage you to review these policies to understand how your data is handled.

Processing Activities

Your interactions with us may involve various data processing activities, including:

Account Management: Creating and managing user accounts, including personal details and login credentials.
Service Provision: Providing the services and products you’ve requested, which may require financial transactions and record-keeping.
Communication: Sending newsletters, promotional materials, or transactional updates via email, calls, or text messages.
Data Analytics: Analyzing user behavior to improve our services and tailor personalized experiences.
Feedback Collection: Gathering your opinions and suggestions for service enhancements.

Personal Data Collection

We collect several types of personal information from users:

Account Information: This includes usernames, email addresses, and passwords (hashed and encrypted).
Payment Details: Credit/debit card numbers, expiration dates, and billing addresses for processing transactions.
Financial Records: Bank account information for direct deposits or payments.
Purchase History: Details of products or services purchased through our platform.
Device Identifiers: Unique identifiers from mobile devices used to access our apps (e.g., IP addresses, device tokens).
Location Data: Information about your geographic location when using our location-based services.
Feedback and Reviews: Comments, ratings, and other feedback you choose to provide.
Social Media Profiles: If you connect your social media accounts, we may collect information from these platforms (with your permission).
Product Preferences: Your choices regarding products or services of interest.

We obtain this data through direct user input, automated systems, and partnerships with third-party service providers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies for several purposes:

Strictly Necessary: These ensure basic functionalities of our website, such as login sessions and page navigation.
Preferences: Remembering your preferences, like language settings or display options.
Analytics: Providing insights into how our site is used, helping us improve user experience.

Users can manage their cookie choices through our Cookie Manager, allowing them to opt-out of non-essential cookies.

Data Retention and Deletion

We retain personal data only for as long as it is necessary or relevant for the purpose collected, after which we securely delete or anonymize the information. This retention period may vary based on legal requirements and business needs:

Financial records and transaction histories are kept for a minimum of 7 years due to tax regulations.
User accounts remain active until deactivating or deleting them at the user’s request.
We regularly review and delete inactive user data to maintain efficient storage practices.

Data Security

We prioritize the protection of your personal information through robust security measures:

Encryption: Employing encryption protocols for data in transit and at rest to safeguard sensitive information.
Secure Third-Party Processing: Partnering with trusted service providers who adhere to strict security standards.
Access Controls: Limiting access to personal data only to authorized personnel on a need-to-know basis.
Regular Audits: Conducting periodic security audits and vulnerability assessments to identify and rectify potential weaknesses.

User Rights (Privacy Regulations)

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access: Request access to the personal data we hold about you and its current use.
Rectification: Ask for corrections or updates if your information is inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your data, provided there are no compelling legal grounds for retention.
Restriction: Limit our processing of your data in specific circumstances, such as during a privacy dispute.
Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: Object to the processing of your data for direct marketing or other purposes.
Non-Discrimination: Be free from unfair treatment based on your exercise of privacy rights.

To exercise these rights or file complaints, please contact our Data Protection Officer at [email protected] or through postal mail to the address provided below.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically for the latest information on data handling procedures.

Contact Information

For any questions, concerns, or requests related to privacy:

Email: [email protected]
Postal Mail: Data Privacy Team, PCP Car Finance Claim, [Address]

We value your trust in our company and are committed to maintaining the security and confidentiality of your personal information.